Important Delivery Information!

Your order will arrive curbside via a full-size 18-wheeler truck. Please note, you are responsible for:

  • Unloading the shipment from the truck

  • Bringing it into your home or business

  • Inspecting and documenting any missing or damaged items on the carrier's delivery receipt

Important: If you do not report any issues on the delivery receipt, we cannot provide compensation for missing or damaged items. By signing the delivery receipt without listing any problems, you confirm that the shipment was received in good condition.

What to Do If Items Are Missing or Damaged:

  1. Clearly note the issue on the delivery receipt before signing (e.g., "missing 3 boxes", "damaged packaging", "dents on product").

  2. Retain your copy of the delivery receipt.

  3. Contact us within 1 business day of the delivery.

  4. Keep all packaging for inspection purposes.

  5. Take photos of the damaged items and packaging for documentation.

What is Liftgate Service?

A liftgate is a motorized platform attached to the back of the truck that lowers your order to the ground. The driver will use the liftgate to place your order curbside, and you will be responsible for moving it indoors.

If you do not have a loading dock or forklift, you will need liftgate service. Be sure to select this option at checkout. The “Common Carrier with Liftgate” option includes this service, but additional charges may apply if it is added after checkout.

What is "Call Before Delivery"?

By selecting this free service at checkout for common carrier shipments, the carrier will call you to schedule a delivery window (typically within 4 hours). This is required for residential deliveries and strongly recommended for businesses, especially if your operating hours fall outside of 8 AM to 5 PM, Monday through Friday.

This service applies only to items shipping via common carrier and is not available for ground shipping.